Legal Notice

Property Rentals
Our properties are rented directly by the owners:
Monika Krobath and Peter Krobath
Scheibenweg 36, 8680 Mürzzuschlag
Email: info@myadventurehouse.world
Phone | WhatsApp: +27 747 916 792

Combined Trips / Safari & Beyond Packages
All combined trips, including our Safari & Beyond experiences, are operated by:
AdventureWorld (Pty) Ltd
Directors: Peter Krobath and Monika Krobath
4045 Kiewiet Ave, Marloth Park, South Africa
Email: reisen@adventureworld.world
WhatsApp: +27 79 599 5068

Terms of Service for property rental

• • Free postponement until 14 days bevor arrival guaranteed. Unless another option has been agreed upon.
  •  Best price guarantee. If the price is cheaper in a booking portal, you will be refunded the difference.
  • The owner reserves the right to cancel the booking before arrival for important reasons or may rebook to an equivalent property in Marloth Park. In this case, the payment made up to that point will be refunded in full.

  • The property is rented as is and the owner assumes no responsibility for any damage, injury, or loss to persons or property caused by guests during their stay.

  • Guests are responsible for ensuring that the property is free from damage upon departure.

  • Guests must abide by all local laws and regulations, including those pertaining to noise, occupancy, and parking.

  • The owner is not responsible for any loss or damage to personal property belonging to guests.

  • The owner reserves the right to terminate the rental agreement and evict guests without refund if they violate any of the terms and conditions of the rental agreement.

  • The use of external power generators is strictly prohibited for noise and fire safety reasons and may result in substantial penalties.

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• Refunds and Obligation to Compensate

  • • Mandatory Procedure: Any claim for a refund or compensation must be requested in writing and approved in advance via email at info@myadventurehouse.world. No refunds will be processed without prior written confirmation from the Host.

      Nature of the Refund: A claim for a partial refund of the accommodation fees exists as contractually owed compensation only in the following exceptional cases attributable to the Host, which constitute a material defect (Mangel) that makes the contractually agreed use impossible or significantly impaired:

      • Significant Disruptions: In the event of major, persistent disruptions to the booked stay (e.g., prolonged power/water outages exceeding 72 hours where no contingency plan is available, or other substantial defects). This claim is explicitly excluded and does not apply if the disruption is caused by Force Majeure (Acts of God), including but not limited to extreme weather conditions, severe storms, floods, wildfires, or natural disasters. In such catastrophic events, no refunds or rental reductions will be granted.

      • Early Departure: If early departure occurs due to a defect/problem caused by the Host that makes the continuation of the stay unreasonable. This does not apply to early departures caused by natural disasters, extreme weather events, or related safety concerns, as these are beyond the Host’s control.

    • Furthermore, any disruptions caused by public utility providers (e.g., Eskom/Municipality), including scheduled or unscheduled power outages (Loadshedding), grid failures, or water supply interruptions, are considered beyond the Host’s control. No refunds will be granted for failures caused by external service providers.

    • The refund in these cases is provided explicitly not out of goodwill or concession, but as legal compensation (rent reduction or damages) for the Host’s non-fulfillment of the owed contractual service. 

Currency and Method of Refund (Cash Only – Regulatory Requirement):

This regulation applies exclusively to international guests.

Refunds will be processed exclusively in Euros (€) at the prevailing daily exchange rate and will be disbursed in cash only to the departing guest. Repayment via bank transfer, cheque, or any other non-cash method is strictly excluded.

This exclusive cash payment in Euros  is mandated due to the stringent currency export regulations of the South African Reserve Bank (SARB) concerning South African Rand (ZAR), and the necessity to facilitate the rules for the re-export of foreign currency by the departing guest. The Host accepts no liability for exchange rate losses incurred by the Guest.

If a guest departs early, a refund can be issued for the unused nights. The VAT portion of the refund will be adjusted in accordance with South African VAT regulations.

• Utility & Backup Systems: The Guest acknowledges that the property is located in a bush/nature-sensitive area. While backup systems may be provided, the Owner does not guarantee an uninterrupted supply of electricity, water, or internet during prolonged outages or catastrophic weather events. Should backup systems (e.g., inverters, batteries, or generators) become depleted due to the duration of the outage, this shall be deemed a Force Majeure event.

• No Refund Policy: In the event of such disruptions or if the property becomes partially or fully uninhabitable due to natural disasters or utility failures, no refunds or rental reductions will be granted.

• Travel Insurance: It is a condition of the booking that Guests are responsible for taking out comprehensive travel insurance to cover any losses, cancellations, or inconveniences resulting from such events

• Cancellation, No-Show, and Breach of Contract

  • • (1) Nature of the Payment: In the event of a cancellation by the Guest or a failure to arrive (“No-Show”), the fee owed by or retained from the Guest is expressly not considered to be “consideration” for the supply of any goods, services, or rights (such as the right to terminate the agreement or the release from an obligation).

    • (2) Liquidated Damages: The retained cancellation fee is instead a genuine pre-estimate of liquidated damages. This amount is solely intended to compensate the Host (Lessor) for the direct financial loss incurred, specifically the loss of profit and unavoidable expenses (e.g., administrative costs, marketing efforts) resulting from the Guest’s breach of contract (non-fulfilment of the booking).

      (3) Value-Added Tax (VAT): As the payment constitutes the nature of a compensatory claim for damages and is not considered consideration for a taxable supply of goods or services in terms of the South African VAT Act, no Value-Added Tax (VAT) is levied on this amount.

    • (4) If the outstanding balance is not paid at least 14 days prior to arrival, the booking may be cancelled without further notice or justification. Any amount already paid will be retained as compensation for damages. If the stay is free of charge or paid using a credit or voucher, the guest is required to proactively confirm their arrival at least 14 days in advance. If no such confirmation is received, the booking may be cancelled without compensation or replacement.

    • The jurisdiction is Austria, Leoben